Sonos CEO Patrick Spence has printed an open letter addressing the event of the corporate’s new app, in addition to offering updates for its customers.
The revamped Sonos app, launched on 7 Could, was aimed toward making the audio firm seem extra in contact with buyer wants whereas introducing a sleeker person expertise.
Nevertheless, two months after its bug-laden rollout, customers have confronted “important issues” because of technical points leaving clients with malfunctioning sleep timers, points with native music library administration, and an incapacity to edit playlists or track queues.
Shortly following its Could launch, the corporate doubled down on its new design overhaul stating the brand new app launch took “courage”, a comment described as “tone deaf” by customers.
“We’ve heard your issues in regards to the app replace launched on Could 7 and recognize your endurance as we make enhancements,” Sonos’ official X account posted, earlier than sharing a direct hyperlink to Spence’s on-line assertion.
The apology letter emphasises that fixing the Sonos app stays a “primary precedence” for the corporate.
“We developed the brand new app to create a greater expertise, with the power to drive extra innovation sooner or later, and with the information that it could get higher over time,” Spence writes. “Nevertheless, since launch we’ve discovered quite a lot of points. Fixing these points has delayed our prior plan to shortly incorporate lacking options and performance.”
The CEO continues outlining Sonos’ subsequent strikes to make sure buyer satisfaction with the brand new app, giving point out of bi-weekly focused software program updates which can add options and repair bugs.
The letter additionally features a precedence record aiming to deal with bugs with the music library by August and quantity sensitivity and error dealing with by September.
Nevertheless, wider points together with alarm reliability and playlist modifying is not going to be fastened till between September and October.
The seemingly untimely app rollout has resulted in an apology from the CEO and firm – a transfer hoping to revive customers’ belief within the Sonos model. As for now, it seems like Sonos are doing as a lot as they’ll to satisfy the wants of their person base.
You possibly can learn Spence’s open letter in full here.
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